Last updated: August 14, 2026

Refund & Cancellation Policy

How refunds and cancellations work for paid purchases on Scanly.co.

Merchant of Record

All paid purchases on Scanly.co are processed by Creem, our reseller and Merchant of Record. It handles payment, invoicing and tax collection, and is the name that appears on your card or bank statement. This policy is administered together with its buyer terms.

What You Are Buying

Scanly.co sells digital products only:

  • Credit packs — prepaid credits spent on server-side AI tools (upscaling, colorization, background removal, object removal, low-light enhancement, deblurring) and forensics reports.
  • Forensics reports — one-time, on-demand generated PDF documents.

Credits are consumed (spent) the moment a paid tool runs successfully. If a server-side operation fails, the credits for that operation are automatically refunded to your balance.

14-Day Money-Back on Unused Credits

You may request a full refund of a credit-pack purchase within 14 days of the transaction, provided the credits from that purchase are unused. Refunds are issued to your original payment method via Creem.

The following are non-refundable:

  • Credits that have already been spent (consumed by running a paid tool).
  • Forensics reports that have already been generated and delivered.
  • Partially used credit packs, except that we may, at our discretion, refund the pro-rated value of the unused remainder.

By completing checkout for a digital product, you acknowledge that consumed credits and generated reports are delivered immediately and are non-refundable, and you consent to that delivery.

Cancellation

Credit packs and forensics reports are one-time purchases, not subscriptions — there is no recurring billing to cancel. Any remaining credit balance stays available on your account until spent. If you delete your account, any remaining credits are forfeited (see our Privacy Policy).

How to Request a Refund

Email contact@scanly.co with the email address used at checkout and the order or transaction ID shown in your receipt from Creem. We respond within 48 hours. You may also contact Creem directly through the receipt they email you.

Faulty or Undelivered Products

If a paid product is not delivered or does not work as described, contact us and we will re-deliver it or issue a full refund, regardless of the 14-day window. Statutory consumer rights in your jurisdiction are unaffected by this policy.

Contact

Questions about refunds or cancellations? Email contact@scanly.co. See also our Terms of Service.